{"@id":"https://credentialengineregistry.org/resources/ce-072cd41f-af39-4e0b-8f83-1d539c370954","@type":"ceterms:Certification","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-072cd41f-af39-4e0b-8f83-1d539c370954","ceterms:name":{"en-US":"Customer Service Representative (CSR) Career Prep"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-660fda40-740b-418d-a86b-ce977c65cedb"],"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:description":{"en-US":"The customer service representative plays an essential role in an organization's success through providing product and service information and resolving product and service problems. In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. The goal of this course is to prepare you to be an outstanding, reliable, and successful customer service representative in a business or other organization. In addition to providing students with a comprehensive education in customer service, this course will also prepare students to take nationally recognized customer service certification exams, including, but not limited to, the HDI Customer Service Representative Certification Exam.\r\nThis course prepares students to take the HDI Customer Service Representative (HDI-CSR) certification exam."},"ceterms:targetLearningOpportunity":["https://credentialengineregistry.org/resources/ce-14b29035-bd31-4b5b-a6f6-5b8ff4825608"]}],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-660fda40-740b-418d-a86b-ce977c65cedb"],"ceterms:inLanguage":["en-US"],"ceterms:description":{"en-US":"The customer service representative plays an essential role in an organization's success through providing product and service information and resolving product and service problems. In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. The goal of this course is to prepare you to be an outstanding, reliable, and successful customer service representative in a business or other organization. In addition to providing students with a comprehensive education in customer service, this course will also prepare students to take nationally recognized customer service certification exams, including, but not limited to, the HDI Customer Service Representative Certification Exam.\r\nThis course prepares students to take the HDI Customer Service Representative (HDI-CSR) certification exam."},"ceterms:subjectWebpage":"https://www.protrainedu.org/Catalog/Course-Description/Customer-Service-Representative-(CSR)-Exam-Prep/1242","ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=52.0207","ceterms:codedNotation":"52.0207","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Customer Service Management."},"ceterms:targetNodeDescription":{"en-US":"A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations.  Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills."}}]}