{"@id":"https://credentialengineregistry.org/resources/ce-20d81cd3-d5db-49b3-ba02-98c8190e59c5","@type":"ceterms:Certification","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-20d81cd3-d5db-49b3-ba02-98c8190e59c5","ceterms:name":{"en-US":"HDI Support Center Analyst"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-d30d6512-324d-4626-aaf0-717c759a4bcc"],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-d30d6512-324d-4626-aaf0-717c759a4bcc"],"ceterms:identifier":[{"@type":"ceterms:IdentifierValue","ceterms:identifierTypeName":{"en-US":"Source"},"ceterms:identifierValueCode":"Industry and Occupation codes derived from CareerOneStop's Certification Finder"}],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement."},"ceterms:industryType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.census.gov/naics/","ceterms:targetNode":"https://www.census.gov/naics/?input=518\u0026year=2022\u0026details=518","ceterms:codedNotation":"518","ceterms:frameworkName":{"en-US":"NAICS"},"ceterms:targetNodeName":{"en-US":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services"},"ceterms:targetNodeDescription":{"en-US":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.census.gov/naics/","ceterms:targetNode":"https://www.census.gov/naics/?input=541\u0026year=2022\u0026details=541","ceterms:codedNotation":"541","ceterms:frameworkName":{"en-US":"NAICS"},"ceterms:targetNodeName":{"en-US":"Professional, Scientific, and Technical Services"},"ceterms:targetNodeDescription":{"en-US":"Professional, Scientific, and Technical Services"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.census.gov/naics/","ceterms:targetNode":"https://www.census.gov/naics/?input=5416\u0026year=2022\u0026details=5416","ceterms:codedNotation":"5416","ceterms:frameworkName":{"en-US":"NAICS"},"ceterms:targetNodeName":{"en-US":"Management, Scientific, and Technical Consulting Services"},"ceterms:targetNodeDescription":{"en-US":"Management, Scientific, and Technical Consulting Services"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.census.gov/naics/","ceterms:targetNode":"https://www.census.gov/naics/?input=561\u0026year=2022\u0026details=561","ceterms:codedNotation":"561","ceterms:frameworkName":{"en-US":"NAICS"},"ceterms:targetNodeName":{"en-US":"Administrative and Support Services"},"ceterms:targetNodeDescription":{"en-US":"Administrative and Support Services"}}],"ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://onetonline.org/link/summary/15-1232.00","ceterms:codedNotation":"15-1232.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Computer User Support Specialists"},"ceterms:targetNodeDescription":{"en-US":"Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/43-4051.00","ceterms:codedNotation":"43-4051.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Customer Service Representatives"},"ceterms:targetNodeDescription":{"en-US":"Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support."}}],"ceterms:subjectWebpage":"https://www.thinkhdi.com/education/courses/hdi-support-center-analyst-new-version","ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}}}