{"@id":"https://credentialengineregistry.org/resources/ce-3c1937bc-c960-415b-94ae-1b2452d5afe2","@type":"ceterms:CertificateOfCompletion","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-3c1937bc-c960-415b-94ae-1b2452d5afe2","ceterms:name":{"en-US":"Office Skills \u0026 Customer Service Training Program"},"ceterms:keyword":{"en-US":["Office Skills","Clerical","Customer Service","Microsoft","Quickbooks","Software"]},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-d0efebc1-f178-4b31-86b3-d44962a4b6c6"],"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:name":{"en-US":"Requirements"},"ceterms:description":{"en-US":"18+, US Person, drug free, disability or barrier to employment, with appropriate supports in place/stabilized"}}],"ceterms:inLanguage":["en-US"],"ceterms:availableAt":[{"@type":"ceterms:Place","ceterms:name":{"en-US":"Auburn"},"ceterms:latitude":47.3220865,"ceterms:longitude":-122.2282425,"ceterms:postalCode":"98002","ceterms:addressRegion":{"en-US":"WA"},"ceterms:streetAddress":{"en-US":"1590 A Street NE"},"ceterms:addressLocality":{"en-US":"Auburn"}}],"ceterms:description":{"en-US":"Orion's Office Skills and Customer Service Training Program offers training for individuals interested in careers in clerical or customer service professions or looking to update their skills in these areas. Class sizes are small (a ratio of 1:6), so the instructor is available to provide individualized support and assistance to students as they work through training modules and participate in group discussions. Orion's training program specializes in interactive, self-directed curriculum. To document progress, courses include pre and post testing. The skills assessments feature state-of-the-art software testing simulations and provide measurement of clerical proficiencies in computer applications, typing, ten-key, customer service, writing and language skills, and general office procedures. If a student has not previously worked with a program or system, they do not complete a pre-test.  Software training courses consist of three components: 1) self-paced chapters which include audio, visual, and interactive elements within the application using Professor Teaches tutorials/software; 2) reinforcement exercises/review checklists and final projects created by the Instructor which utilize real documents created by each student; 3) guidance and review of work by Instructor.  Each week, the class completes customer service modules - typically each Friday.  General curriculum and training plans cover: Windows, Microsoft Word  basic, intermediate and advanced, Microsoft Excel (basic and intermediate), Internet Explorer, Microsoft Outlook, Microsoft Access, keyboarding, 10-key, file management (ARMA International Guidelines), Lets Talk Telephone  Every Call Counts: Telephone Tactics for Better Business, Clerical Skills and Commendable Customer Service. Each student is tested on spelling, grammar, vocabulary and basic math to determine their abilities in these areas. Additional training curriculum includes Microsoft Advanced Excel, Microsoft Publisher, Microsoft PowerPoint, QuickBooks Pro, Alpha-Numeric Data, Introduction to Business Writing and money handling.Every student in Orion's program is supported by a Vocational Counselor who assists in setting and achieving goals. The counselor is also a resource in addressing barriers to employment, such as housing, transportation, mental health support needs, etc. Once the program is successfully completed, students have access to an Orion Job Developer who will assist in locating employment in the community and support in keeping employment."},"ceterms:subjectWebpage":"http://www.orionworks.org","ceterms:estimatedDuration":[{"@type":"ceterms:DurationProfile","ceterms:exactDuration":"P3M"}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:learningDeliveryType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/Delivery","ceterms:targetNode":"deliveryType:InPerson","ceterms:frameworkName":{"en-US":"Delivery Type"},"ceterms:targetNodeName":{"en-US":"In-Person Only"},"ceterms:targetNodeDescription":{"en-US":"Delivery is only face-to-face."}}]}