{"@id":"https://credentialengineregistry.org/resources/ce-4f6ffed9-49a3-4585-bc06-0b682a8eeaa6","@type":"ceterms:Certification","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-4f6ffed9-49a3-4585-bc06-0b682a8eeaa6","ceterms:name":{"en-US":"Microsoft Certified: Dynamics 365 Fundamentals (CRM)"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-8f1a526b-3e18-4a4e-829f-05b85197772c"],"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:name":{"en-US":"Requirements to earn this certification:"},"ceterms:assertedBy":["https://credentialengineregistry.org/resources/ce-8f1a526b-3e18-4a4e-829f-05b85197772c"],"ceterms:description":{"en-US":"Student must pass an exam"},"ceterms:targetCompetency":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-45f3954b-d09a-45d3-918d-14f9809a4520","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-015d2f4c-f5df-4813-ac2d-7eee1bcea7de","ceterms:frameworkName":{"en-US":"Microsoft Skills Measured"},"ceterms:targetNodeName":{"en-US":"Describe Dynamics 365 Marketing"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-45f3954b-d09a-45d3-918d-14f9809a4520","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-074eb274-f80a-4685-bb7b-424aab129145","ceterms:frameworkName":{"en-US":"Microsoft Skills Measured"},"ceterms:targetNodeName":{"en-US":"Describe Dynamics 365 Sales"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-45f3954b-d09a-45d3-918d-14f9809a4520","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-44cbc61c-e9f6-40c4-8c8f-547d5f408ed3","ceterms:frameworkName":{"en-US":"Microsoft Skills Measured"},"ceterms:targetNodeName":{"en-US":"Describe Dynamics 365 Customer Service"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-45f3954b-d09a-45d3-918d-14f9809a4520","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-bc81e050-e61c-431d-b90d-5eca45d86aad","ceterms:frameworkName":{"en-US":"Microsoft Skills Measured"},"ceterms:targetNodeName":{"en-US":"Describe Dynamics 365 Field Service"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-45f3954b-d09a-45d3-918d-14f9809a4520","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-678f05d6-c807-463e-8385-b65674383bee","ceterms:frameworkName":{"en-US":"Microsoft Skills Measured"},"ceterms:targetNodeName":{"en-US":"Describe shared features"}}]}],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.\n\n**The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you'd like to:**\n- Understand the core capabilities across the Dynamic 365 customer engagement apps \n- Validate your Dynamics 365 skills  \n- Highlight your understanding of business operations and customer engagement  \n- Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level\n\nIt is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.\n\n**To ensure you are prepared for the exam, we recommend:**\n- Fully understanding the [skills measured](https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4JIev).\n- Studying the relevant [self-paced content](https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RWAs3I) on Microsoft Learn or signing up for an [instructor-led training event](/certifications/courses/MB-910T00).\n- Taking the [practice exam](https://www.mindhub.com/mb-910-microsoft-dynamics-365-fundamentals-crm-microsoft-official-practice-test/p/MU-MB-910) to validate your knowledge and understanding of the exam experience.\n- Shadowing a person on your team who works with Dynamics 365 customer engagement apps.\n\n**What's Next **\n\nRegister for your exam! After you pass the exam and earn your certification, [celebrate](https://techcommunity.microsoft.com/t5/microsoft-learn-blog/why-you-should-celebrate-your-microsoft-skills-and/ba-p/1469349) your certification badge and skills on social platforms such as LinkedIn. To find out more, visit: [use and share certification badges](/certifications/badges).\n\nDepending on your goals, you may choose to go deep with advanced role-based certifications or take other fundamentals certifications once you earn this certification. [The Dynamics 365 certification and training](https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4ITXP) guide can help you identify the right certifications for you.\n   \n\n\u003e [!IMPORTANT]\n\u003e The English language version of this certification was updated on December 27, 2022. Visit the [Exam MB-910 page](/certifications/exams/MB-910) to download the study guide."},"ceterms:subjectWebpage":"https://learn.microsoft.com/en-us/certifications/d365-fundamentals-customer-engagement-apps-crm","ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Deprecated","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Deprecated"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential have ceased."}},"ceterms:providesTransferValueFor":["https://credentialengineregistry.org/resources/ce-098e6317-a243-47e2-90e5-298358adc3aa"]}