{"@id":"https://credentialengineregistry.org/resources/ce-5090ac4b-fa50-4729-9448-a65827dbf126","@type":"ceterms:MicroCredential","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-5090ac4b-fa50-4729-9448-a65827dbf126","ceterms:name":{"en-US":"Sales \u0026 Customer Satisfaction"},"ceterms:image":"https://murproduction.s3.us-east-2.amazonaws.com/E-Campus+Digital+Assets/Website+Assets/Microcredential+Badges/CMR/Badges_Sales+and+Customer+Satisfaction.png","ceterms:keyword":{"en-US":["business","business management","communication","consumer","consumer behavior","customer satisfaction","customer service","marketing","marketing strategies","marketing strategy","product promotion","product sales","sales","sales transactions","service industry","small business","transactions"]},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-7d538bdd-e4a5-4082-a785-1d73ca085dea"],"ceterms:subject":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:targetNodeName":{"en-US":"Business"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:targetNodeName":{"en-US":"Commerce"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:targetNodeName":{"en-US":"Marketing"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:targetNodeName":{"en-US":"Sales"}}],"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:name":{"en-US":"Requires a course"},"ceterms:assertedBy":["https://credentialengineregistry.org/resources/ce-7d538bdd-e4a5-4082-a785-1d73ca085dea"],"ceterms:description":{"en-US":"This credential requires course 'Introduction to Marketing'"}},{"@type":"ceterms:ConditionProfile","ceterms:name":{"en-US":"Requires a course"},"ceterms:assertedBy":["https://credentialengineregistry.org/resources/ce-7d538bdd-e4a5-4082-a785-1d73ca085dea"],"ceterms:description":{"en-US":"This credential requires course 'Customer Service and Satisfaction'"}},{"@type":"ceterms:ConditionProfile","ceterms:name":{"en-US":"Requires a course"},"ceterms:assertedBy":["https://credentialengineregistry.org/resources/ce-7d538bdd-e4a5-4082-a785-1d73ca085dea"],"ceterms:description":{"en-US":"This credential requires course 'Sales \u0026 Promotion'"}}],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"Students who earn a Microcredential in Sales \u0026 Customer Satisfaction will be ready to apply basic competency and strategies in marketing, sales, and customer satisfaction; students will also be able to demonstrate quality customer service.\n\nAfter completion, students will also demonstrate skill in delivery of service, building trust in sales transactions, critical thinking in regard to meeting customer needs, and an understanding of global customer service (including outsourcing)."},"ceterms:estimatedCost":[{"@type":"ceterms:CostProfile","ceterms:name":{"en-US":"Cost Profile"},"ceterms:costDetails":"https://miamioh.edu/regionals/tuition-financial-aid/index.html","ceterms:description":{"en-US":"The costs for this Credential include Instructional, General, and Career Development Fees. A surcharge applies to non-Ohio residents."}}],"ceterms:subjectWebpage":"https://www.miamioh.edu/regionals/academics/elearning/campaigns/microcredentials","ceterms:audienceLevelType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/AudienceLevel","ceterms:targetNode":"audLevel:BeginnerLevel","ceterms:frameworkName":{"en-US":"Audience Level"},"ceterms:targetNodeName":{"en-US":"Beginner Level"},"ceterms:targetNodeDescription":{"en-US":"Intended for novices or those with limited experience."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/AudienceLevel","ceterms:targetNode":"audLevel:AssociatesDegreeLevel","ceterms:frameworkName":{"en-US":"Audience Level"},"ceterms:targetNodeName":{"en-US":"Associates Degree Level"},"ceterms:targetNodeDescription":{"en-US":"Intended for those completing college/university-level programs within their first one to two years (lower-division) of post-secondary education."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/AudienceLevel","ceterms:targetNode":"audLevel:UndergraduateLevel","ceterms:frameworkName":{"en-US":"Audience Level"},"ceterms:targetNodeName":{"en-US":"Undergraduate Level"},"ceterms:targetNodeDescription":{"en-US":"Intended for those who are enrolled in a degree program or other formal program at or below the baccalaureate, such as an associate’s degree, vocational, or technical program."}}],"ceterms:availableOnlineAt":["https://miamioh.edu/regionals/academics/elearning/index.html"],"ceterms:estimatedDuration":[{"@type":"ceterms:DurationProfile","ceterms:description":{"en-US":"2 Semesters/Terms"}}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:learningDeliveryType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/Delivery","ceterms:targetNode":"deliveryType:BlendedDelivery","ceterms:frameworkName":{"en-US":"Delivery Type"},"ceterms:targetNodeName":{"en-US":"Blended Delivery"},"ceterms:targetNodeDescription":{"en-US":"Delivery includes significant levels of both in person and online."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/Delivery","ceterms:targetNode":"deliveryType:OnlineOnly","ceterms:frameworkName":{"en-US":"Delivery Type"},"ceterms:targetNodeName":{"en-US":"Online Only"},"ceterms:targetNodeDescription":{"en-US":"Delivery is only via the Internet."}}]}