{"@id":"https://credentialengineregistry.org/resources/ce-56bfd146-169d-4994-8d75-c883c5b89a9b","@type":"ceterms:CertificateOfCompletion","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-56bfd146-169d-4994-8d75-c883c5b89a9b","ceterms:name":{"en-US":"Customer Service and Call Center Training"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-2f51605f-b147-4b28-8cfc-dfec4c82034f"],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"The Call Center For Hire Customer Service and Call Center Training Program consists of 6 training modules for our curriculum:\r\n \r\n1. Customer service\r\n2. Customer Retention/Conflict resolution\r\n3. Call center work\r\n4. Sales training 101\r\n5. Remote Worker Training\r\n6. Professional Development training\r\n\r\nA student must attend all six training modules and pass the\r\nend-of-module tests in order to graduate.\r\n\r\nAfter graduating, we will assist our students with finding a job in the customer service."},"ceterms:estimatedCost":[{"@type":"ceterms:CostProfile","ceterms:name":{"en-US":"Customer Service and Call Center Training"},"ceterms:price":2500.0,"ceterms:currency":"USD","ceterms:costDetails":"https://callcenterforhire.net","ceterms:description":{"en-US":"The program's total cost of tuition and required fees, assuming normal time to completion. Examples: Athletic center fees, technology fees, and lab fees."},"ceterms:directCostType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CostType","ceterms:targetNode":"costType:AggregateCost","ceterms:frameworkName":{"en-US":"Cost Type"},"ceterms:targetNodeName":{"en-US":"Aggregate Cost"},"ceterms:targetNodeDescription":{"en-US":"Sum of direct costs."}}}],"ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:codedNotation":"43-4051.00","ceterms:targetNodeName":{"en-US":"Customer Service Representatives"},"ceterms:targetNodeDescription":{"en-US":"Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:codedNotation":"43-4151.00","ceterms:targetNodeName":{"en-US":"Order Clerks"},"ceterms:targetNodeDescription":{"en-US":"Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints."}}],"ceterms:subjectWebpage":"https://callcenterforhire.net","ceterms:audienceLevelType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/AudienceLevel","ceterms:targetNode":"audLevel:PostSecondaryLevel","ceterms:frameworkName":{"en-US":"Audience Level"},"ceterms:targetNodeName":{"en-US":"Post-Secondary Level"},"ceterms:targetNodeDescription":{"en-US":"Intended for those who have completed secondary level school programs or equivalent."}}],"ceterms:estimatedDuration":[{"@type":"ceterms:DurationProfile","HasValue":true,"ceterms:exactDuration":"P2W"}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=52.0411","ceterms:codedNotation":"52.0411","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Customer Service Support/Call Center/Teleservice Operation."},"ceterms:targetNodeDescription":{"en-US":"A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online.  Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval."}}]}