{"@id":"https://credentialengineregistry.org/resources/ce-57cd10de-88db-4087-8b29-fd9619fe584a","@type":"ceterms:TechnicalLevel1Certificate","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-57cd10de-88db-4087-8b29-fd9619fe584a","ceterms:name":{"en-US":"Advanced Business and Customer Service Technology"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-50f430aa-2143-46f8-aea9-5612aa2d8674"],"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:name":{"en-US":"Requires"},"ceterms:creditValue":[{"@type":"ceterms:ValueProfile","schema:value":11.0,"ceterms:creditUnitType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CreditUnit","ceterms:targetNode":"creditUnit:ClockHour","ceterms:frameworkName":{"en-US":"Credit Unit"},"ceterms:targetNodeName":{"en-US":"Clock Hour"},"ceterms:targetNodeDescription":{"en-US":"Credit that is issued or accepted as being related to one or more temporal hours."}}]}],"ceterms:description":{"en-US":"Condition for Advanced Business and Customer Service Technology"}}],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-50f430aa-2143-46f8-aea9-5612aa2d8674"],"ceterms:identifier":[{"@type":"ceterms:IdentifierValue","ceterms:identifierTypeName":{"en-US":"Program Code"},"ceterms:identifierValueCode":"AB11"}],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"The Advanced Business and Customer Service Technology (BCST) technical certificate program is designed to introduce the importance of effectively managing time, stress, and change as it relates to work behavior and quality of work with emphasis on skills using word processing software and spreadsheet software through course demonstrations, laboratory exercises, and projects. This program builds on the existing BCST TCC as a stackable credential for continued education for Department of Corrections students."},"ceterms:estimatedCost":[{"@type":"ceterms:CostProfile","ceterms:name":{"en-US":"Cost Profile"},"ceterms:price":1177.0,"ceterms:currency":"US Dollar","ceterms:costDetails":"https://www.wiregrass.edu/tuition-fees-schedule","ceterms:description":{"en-US":"TCSG's State Board approves student tuition rates and mandatory fees. With few exceptions, in-state residents pay $107 per credit hour and $478 in fees. Additional course fees may apply. Tuition is calculated by the number of credit hours a student registers for each semester. Tuition is assessed up to and including 15 credit hours per semester. Students are not assessed tuition for hours taken over 15 credit hours. Out-of-state students pay twice the resident rate. International students pay four times the in-state rate."},"ceterms:residencyType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/Residency","ceterms:targetNode":"residency:InState","ceterms:frameworkName":{"en-US":"Residency"},"ceterms:targetNodeName":{"en-US":"In-State"},"ceterms:targetNodeDescription":{"en-US":"Legal residency or domicile status of the agent is the state or province of the relevant activity."}}],"ceterms:directCostType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CostType","ceterms:targetNode":"costType:Tuition","ceterms:frameworkName":{"en-US":"Cost Type"},"ceterms:targetNodeName":{"en-US":"Tuition"},"ceterms:targetNodeDescription":{"en-US":"Cost for teaching and instruction."}}}],"ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/43-4051.00","ceterms:codedNotation":"43-4051.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Customer Service Representatives"},"ceterms:targetNodeDescription":{"en-US":"Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/43-4151.00","ceterms:codedNotation":"43-4151.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Order Clerks"},"ceterms:targetNodeDescription":{"en-US":"Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints."}}],"ceterms:subjectWebpage":"http://www.wiregrass.edu","ceterms:audienceLevelType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/AudienceLevel","ceterms:targetNode":"audLevel:BeginnerLevel","ceterms:frameworkName":{"en-US":"Audience Level"},"ceterms:targetNodeName":{"en-US":"Beginner Level"},"ceterms:targetNodeDescription":{"en-US":"Intended for novices or those with limited experience."}}],"ceterms:estimatedDuration":[{"@type":"ceterms:DurationProfile","ceterms:exactDuration":"P4M"}],"ceterms:financialAssistance":[{"@type":"ceterms:FinancialAssistanceProfile","ceterms:name":{"en-US":"Financial Assistance"},"ceterms:description":{"en-US":"Financial assistance is determined based on student eligibility, program eligibility, and availability of funds."},"ceterms:subjectWebpage":"https://www.wiregrass.edu/financial-aid"}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:learningDeliveryType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/Delivery","ceterms:targetNode":"deliveryType:InPerson","ceterms:frameworkName":{"en-US":"Delivery Type"},"ceterms:targetNodeName":{"en-US":"In-Person Only"},"ceterms:targetNodeDescription":{"en-US":"Delivery is only face-to-face."}}],"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=52.0411","ceterms:codedNotation":"52.0411","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Customer Service Support/Call Center/Teleservice Operation"},"ceterms:targetNodeDescription":{"en-US":"A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online.  Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval."}}]}