{"@id":"https://credentialengineregistry.org/resources/ce-718061d9-8f70-49bb-9dc0-296d0d1f61b4","@type":"ceterms:CertificateOfCompletion","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-718061d9-8f70-49bb-9dc0-296d0d1f61b4","ceterms:name":{"en-US":"Customer Service and Sales Training"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-40e9aba7-5824-446c-8fae-c7f5747bfd3b"],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"Customer Service and Sales Training is for students interested in working in a customer-facing role.  Students will learn customer service and sales skills, including understanding the customer life cycle, how to effectively engage customers, assessing customer needs, and closing sales. Student will also gain workplace skills such as problem-solving and teamwork. This training is provided to WIOA Youth participants who plan to also obtain CNA certification through Goodwill."},"ceterms:estimatedCost":[{"@type":"ceterms:CostProfile","ceterms:name":{"en-US":"Customer Service and Sales Training"},"ceterms:price":55.0,"ceterms:currency":"USD","ceterms:costDetails":"https://www.goodwillgr.org/goodstart/","ceterms:description":{"en-US":"The program's total cost of tuition and required fees, assuming normal time to completion. Examples: Athletic center fees, technology fees, and lab fees."},"ceterms:directCostType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CostType","ceterms:targetNode":"costType:AggregateCost","ceterms:frameworkName":{"en-US":"Cost Type"},"ceterms:targetNodeName":{"en-US":"Aggregate Cost"},"ceterms:targetNodeDescription":{"en-US":"Sum of direct costs."}}}],"ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:codedNotation":"43-4051.00","ceterms:targetNodeName":{"en-US":"Customer Service Representatives"},"ceterms:targetNodeDescription":{"en-US":"Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support."}}],"ceterms:subjectWebpage":"https://www.goodwillgr.org/goodstart/","ceterms:audienceLevelType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/AudienceLevel","ceterms:targetNode":"audLevel:PostSecondaryLevel","ceterms:frameworkName":{"en-US":"Audience Level"},"ceterms:targetNodeName":{"en-US":"Post-Secondary Level"},"ceterms:targetNodeDescription":{"en-US":"Intended for those who have completed secondary level school programs or equivalent."}}],"ceterms:estimatedDuration":[{"@type":"ceterms:DurationProfile","ceterms:exactDuration":"P2W"}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=52.0411","ceterms:codedNotation":"52.0411","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Customer Service Support/Call Center/Teleservice Operation."},"ceterms:targetNodeDescription":{"en-US":"A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online.  Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval."}}]}