{"@id":"https://credentialengineregistry.org/resources/ce-72b07d5e-de77-42d6-aaf1-33b53fb7b9de","@type":"ceterms:CertificateOfCompletion","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-72b07d5e-de77-42d6-aaf1-33b53fb7b9de","ceterms:name":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-2198982c-edc9-4e80-8938-d6c73b258858"],"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:name":{"en-US":"Requires"},"ceterms:description":{"en-US":"Condition for Certificate of Completion (CCL) in Credit Counseling: Customer Service"},"ceterms:targetCompetency":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-f932af73-72a0-408b-a170-1491362d4194","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Create an account for a new customer."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-84025a67-ba84-4ba5-9f9f-41fb8ae33f5d","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Demonstrate the ability to maintain a customer's account."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-6e874772-e18d-4bcc-964c-b73e48f9752f","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Differentiate between types of financial resource identification."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-d3e0f978-f6dc-4950-bfea-3bc1559abf6c","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Evaluate customer accounts."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-77de3655-1f32-407d-befe-fb87a9e096eb","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Explain account maintenance, creditor policy, and budget review procedures."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-05e66502-ebeb-4ba7-a39c-8b7df214612a","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Explain basic customer service principles for credit counselors."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-a8cf37f7-8170-474b-a3c0-8e1e829477f3","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Explain basic customer service principles for credit counselors."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-26d6075c-30ce-49d2-8463-bddbf2cd937a","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Explain the purpose of the Fair Isaac Company (FICO) credit score and the factors used when determining the score."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-8ad569dc-6aff-40a2-9196-226401228757","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Explain the purpose of the Fair Isaac Company (FICO) credit score and the factors used when determining the score."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-7e63b74d-546c-48be-ae6d-4d5dd09c9356","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Identify and explain information found on various screens of a credit counseling computer system."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-df466f75-c12b-4533-978f-b6d10c44f86f","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Identify various credit industry elements including types of bankruptcies, types of credit, types of account liability, credit ratings, and payment histories."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-17e9572f-a729-4da2-a033-6aa6b42eb1e8","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Identify various credit industry elements including types of bankruptcies, types of credit, types of account liability, credit ratings, and payment histories."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-b328c839-2fc9-43c5-acd9-6b9b365b81e4","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Process correspondence from clients in a timely and effective manner."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-a7b16fe3-13d3-41db-83a0-30f46c8a9e65","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Summarize credit industry laws."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-7782bbbf-8fbb-42dd-9851-a5a8ee59ffcb","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Summarize credit industry laws."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-0852e332-35be-4a27-9633-ba29fefa2540","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Summarize information found on various account screens including customer information and financial management tabs."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-a27e7f43-1dfd-481d-8995-4a7fc384828d","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Summarize the importance and benefits of a credit-counseling program."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credentialengineregistry.org/resources/ce-f75820f4-4773-49ff-912e-490da89c37e1","ceterms:targetNode":"https://credentialengineregistry.org/resources/ce-73a48e0d-13ab-47f4-9aa5-d011c7bc3c1b","ceterms:frameworkName":{"en-US":"Certificate of Completion (CCL) in Credit Counseling: Customer Service Learning Outcomes"},"ceterms:targetNodeName":{"en-US":"Summarize the importance and benefits of a credit-counseling program."}}]}],"ceterms:identifier":[{"@type":"ceterms:IdentifierValue","ceterms:identifierTypeName":{"en-US":"Field of Interest"},"ceterms:identifierValueCode":"Business, Entrepreneurialism and Management"}],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"The Certificate of Completion (CCL) in Credit Counseling: Customer Service program is designed to provide students with the training required for employment in the credit counseling industry. Courses will cover types of bankruptcies, types of credit and types of account liabilities as well as legal issues and laws governing the credit industry. The training will also focus on customer service, customer account evaluations and account maintenance."},"ceterms:dateEffective":"2020-08-25","ceterms:subjectWebpage":"https://www.riosalado.edu/degrees-certificates/business-entrepreneurialism-and-management/credit-counseling-customer-service-5176n-ccl","ceterms:versionIdentifier":[{"@type":"ceterms:IdentifierValue","ceterms:identifierTypeName":{"en-US":"Version Identifier"},"ceterms:identifierValueCode":"2024-2025 Catalog"}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:learningMethodDescription":{"en-US":"This program is not eligible for Title IV Federal Financial Aid.Students must earn a grade of C or better in all courses within the program."},"ceterms:processStandardsDescription":{"en-US":"This program is offered through an educational partnership. Employment by the partnership organization is required for admission."}}