{"@id":"https://credentialengineregistry.org/resources/ce-7c79f21a-2f6c-4fa6-87b1-233daa5667ff","@type":"ceterms:Certificate","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-7c79f21a-2f6c-4fa6-87b1-233daa5667ff","ceterms:name":{"en-US":"Certificate of Completion in Customer Service"},"ceterms:keyword":{"en-US":["Customer Service"]},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-7d970bb8-aab0-49a4-bc79-bcc02bd169b9"],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-7d970bb8-aab0-49a4-bc79-bcc02bd169b9"],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"The Customer Service Certificate of Completion program introduces students to the theories of customer service exchange and practical application during a customer encounter. Students will learn, practice and apply the skills to needed to obtain and retain positions in various customer driven industries.\n\nPlease see the college Catalog for the most up-to-date description."},"ceterms:accreditedBy":["_:c80980c0-32e0-4478-98f5-694f2deb058a"],"ceterms:dateEffective":"2021-08-01","ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.bls.gov/soc/","ceterms:targetNode":"https://www.onetonline.org/link/summary/41-9099.00","ceterms:codedNotation":"41-9099.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Sales and Related Workers, All Other"},"ceterms:targetNodeDescription":{"en-US":"All sales and related workers not listed separately."}}],"ceterms:subjectWebpage":"https://programmap.lasc.edu/academics","ceterms:estimatedDuration":[{"@type":"ceterms:DurationProfile","ceterms:exactDuration":"P9M"}],"ceterms:availabilityListing":["https://www.lasc.edu"],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=55","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=52.0207","ceterms:codedNotation":"52.0207","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Customer Service Management"},"ceterms:targetNodeDescription":{"en-US":"A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations.  Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills."}}]}