{"@id":"https://credentialengineregistry.org/resources/ce-7ec515cd-0116-4232-84b4-163589f24c4c","@type":"ceterms:Certification","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-7ec515cd-0116-4232-84b4-163589f24c4c","ceterms:name":{"en-US":"Non-Credit Financial Skills Training"},"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:condition":{"en-US":["No Prerequisite"]},"ceterms:description":{"en-US":"To earn this credential the following program is one that would satisfy this requirement."},"ceterms:targetLearningOpportunity":["https://credentialengineregistry.org/resources/ce-f7ced045-eddc-4aa3-bdbe-72606d49212e"]}],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-51b40ce3-3962-4f77-8c5a-2e172e047d3e"],"ceterms:inLanguage":["en-US"],"ceterms:description":{"en-US":"Financial Services/Call Center Skills Training is a 120 hour, 8 week course designed to provide short term skill acquisition training and support in the areas of banking, call center work environment, customer service, communication skills, listening skills, building customer rapport, telephone etiquette, managing challenging customers, regulations, code of ethics, confidentiality, 10 key, identifying fraud, products and services, sales, cash bundling, debit and credits, check reconciliation and computer skills. This course includes a combination of curriculum-based classroom instruction, industry guest speakers, tours and employment readiness training including: resume development and interview skills training to prepare individuals for a variety of occupations in Banking and Customer Service Call Centers. Occupations areas; call center representative, bank teller, billing clerk, cashier, collections representative, financial operations, customer service and other related positions."},"ceterms:estimatedCost":[{"@type":"ceterms:CostProfile","ceterms:currency":"USD","ceterms:costDetails":"https://www.goodwilleasterseals.org","ceterms:description":{"en-US":"Free"},"ceterms:directCostType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CostType","ceterms:targetNode":"costType:Tuition","ceterms:frameworkName":{"en-US":"CostType"},"ceterms:targetNodeName":{"en-US":"Tuition"}}}],"ceterms:subjectWebpage":"https://www.goodwilleasterseals.org/services/Career-Training-Support","ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"CredentialStatus"},"ceterms:targetNodeName":{"en-US":"Active"}}}