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The classes focus on the development of knowledge and skills in computer, network, and security technologies, as well as the interpersonal skills in customer service/technical support needed to be successful within the industry. Depending on course selection, this program helps prepare students for the CompTIA A+, CompTIA Network+, and/or CompTIA Linux+ certification exams. Students who complete this program may seek employment in a variety of environments. Students can also pursue additional Certificates of Completion (CCLs) in a variety of specializations within the information technology field to deepen their knowledge and skills and help prepare them for multiple industry certification examinations. An Associate in Applied Science (AAS) in Network and Systems Administration is also available."},"ceterms:dateEffective":"2021-08-25","ceterms:subjectWebpage":"https://www.riosalado.edu/degrees-certificates/computer-and-information-technology/desktop-support-5043-ccl","ceterms:versionIdentifier":[{"@type":"ceterms:IdentifierValue","ceterms:identifierTypeName":{"en-US":"Version Identifier"},"ceterms:identifierValueCode":"2024-2025 Catalog"}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:learningMethodDescription":{"en-US":"Students must earn a grade of C or better in all courses within the program.\nCourses within any of the following prefixes must be taken within five (5) years prior to completion of the program to be applied toward this award: AIM, BPC, CIS, CLD, CNT, CSC, ITS, and MST.\nThis program replaces CCL/5841 Microsoft Technical Specialist"}}