{"@id":"https://credentialengineregistry.org/resources/ce-8f5a6854-2b8d-44cc-9535-b16eff81fcc4","@type":"ceterms:MicroCredential","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-8f5a6854-2b8d-44cc-9535-b16eff81fcc4","ceterms:name":{"en-US":"Securitas Customer Service Micro-credential"},"ceterms:image":"https://api.badgr.io/public/badges/BDmhW_QgQImWaY0PPYHXDg/image","ceterms:keyword":{"en-US":["Customer Service","Interpersonal Communications","Partnership Series Micro-Credentials","Relationship Building"]},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-886e0dba-db0a-40f9-9067-1b282853d3fd"],"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:name":{"en-US":"Open Badges Criteria"},"ceterms:description":{"en-US":"CJ103: Introduction to Corporate Security\nThis course provides an overview of loss prevention problems and the security and management strategies designed to protect the private sector from crime, fire, accident, employee dishonesty, and natural disaster.\n\nCM206: Interpersonal Communications\nThis course introduces earners to the principles of interpersonal communication and emphasizes how to be a more effective communicator in professional and personal situations. Emphasis is on interpersonal communication in varying contexts, focusing on professional communication as well as personal, social, and cultural dimensions.\n\nMT202: Building Customer Sales and Loyalty\nThis course studies the use of the following promotional tools and their applications: advertising, sales promotions, events, and loyalty and frequency shopper programs. It looks at the application of these tools to increase customer market share. This course examines the effect that consumer behavior and customer management have on brand image and loyalty.\n\nMT221: Customer Service\nThis course introduces earners to how customer loyalty is created and how to address personalized customer needs. The course applies concepts learned to real-world scenarios and learn how to recapture previous customers and acquire new ones through effective relationship-building strategies. Online communication tools, metrics, and call center strategies will also be examined."},"ceterms:subjectWebpage":"https://catalog.purdueglobal.edu/bulletin/securitas-customer-service/"}],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-886e0dba-db0a-40f9-9067-1b282853d3fd"],"ceterms:inLanguage":["en-US"],"ceterms:description":{"en-US":"Individuals completing Securitas Customer Service Micro-credential develop skills in the application of customer services techniques in the corporate security environment. The required courses advance learners' understanding of management strategies to protect the private sector, as well as the effects that customer management can have on brand image and loyalty."},"ceterms:credentialId":"https://api.badgr.io/public/badges/BDmhW_QgQImWaY0PPYHXDg","ceterms:dateEffective":"2024-02-15","ceterms:subjectWebpage":"https://catalog.purdueglobal.edu/bulletin/securitas-customer-service/","ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:usesVerificationService":["https://credentialengineregistry.org/resources/ce-7b8a3dcf-938e-4896-993f-545d245908b9"]}