{"@id":"https://credentialengineregistry.org/resources/ce-99b47b65-f7c9-4b1a-b6b4-c7a3c96d9e94","@type":"ceterms:Certificate","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-99b47b65-f7c9-4b1a-b6b4-c7a3c96d9e94","ceterms:name":{"en-US":"Computer Support Technician"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-6936fa39-d4b1-45ff-8acd-965384ef4b4c"],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-6936fa39-d4b1-45ff-8acd-965384ef4b4c"],"ceterms:inLanguage":["en-US"],"ceterms:availableAt":[{"@type":"ceterms:Place","ceterms:postalCode":"33614     ","ceterms:addressRegion":{"en-US":"FL"},"ceterms:streetAddress":{"en-US":"5005 N Hesperides Street"},"ceterms:addressLocality":{"en-US":"Tampa"}}],"ceterms:description":{"en-US":"A computer support specialist, also known as a technical support specialist or help desk\ntechnician, is a entry-level IT professional who provides technical assistance and support to\ncomputer users. Their job is to help users troubleshoot and solve hardware, software, and\nnetwork-related problems.\n\nComputer support specialists typically work in a variety of settings, including information\ntechnology (IT) departments, help desks, and call centers. They may also work for computer\nhardware and software companies, as well as consulting firms that provide IT support to other\norganizations.\n\nTheir responsibilities include identifying and diagnosing technical issues, providing guidance and\ninstruction to users on how to solve problems, performing routine maintenance on computers\nand other devices, and installing and configuring software and hardware."},"ceterms:estimatedCost":[{"@type":"ceterms:CostProfile","ceterms:price":11100.0,"ceterms:currency":"USD","ceterms:directCostType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CostType","ceterms:targetNode":"costType:AggregateCost","ceterms:frameworkName":{"en-US":"Cost Type"},"ceterms:targetNodeName":{"en-US":"Aggregate Cost"},"ceterms:targetNodeDescription":{"en-US":"Sum of direct costs."}}}],"ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/15-1231.00","ceterms:codedNotation":"15-1231.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Computer Network Support Specialists"},"ceterms:targetNodeDescription":{"en-US":"Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/15-1232.00","ceterms:codedNotation":"15-1232.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Computer User Support Specialists"},"ceterms:targetNodeDescription":{"en-US":"Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/15-1241.00","ceterms:codedNotation":"15-1241.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Computer Network Architects"},"ceterms:targetNodeDescription":{"en-US":"Design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning, including analysis of capacity needs for network infrastructures. May also design network and computer security measures. May research and recommend network and data communications hardware and software."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/15-1241.01","ceterms:codedNotation":"15-1241.01","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Telecommunications Engineering Specialists"},"ceterms:targetNodeDescription":{"en-US":"Design or configure wired, wireless, and satellite communications systems for voice, video, and data services. Supervise installation, service, and maintenance."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/15-1244.00","ceterms:codedNotation":"15-1244.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Network and Computer Systems Administrators"},"ceterms:targetNodeDescription":{"en-US":"Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/17-2112.02","ceterms:codedNotation":"17-2112.02","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Validation Engineers"},"ceterms:targetNodeDescription":{"en-US":"Design or plan protocols for equipment or processes to produce products meeting internal and external purity, safety, and quality requirements."}}],"ceterms:subjectWebpage":"https://www.employflorida.com/vosnet/guest.aspx?guestType=g\u0026subguesttype=ind\u0026action=progdata\u0026provserviceid=156269","ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=11.1006","ceterms:codedNotation":"11.1006","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Computer Support Specialist."},"ceterms:targetNodeDescription":{"en-US":"A program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. Includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service."}}]}