{"@id":"https://credentialengineregistry.org/resources/ce-cd8f9bdd-d918-476e-80cd-ee3197e353fc","@type":"ceterms:ApprenticeshipCertificate","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-cd8f9bdd-d918-476e-80cd-ee3197e353fc","ceterms:name":{"en-US":"Computer User Support Specialist"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-3a51e45c-bca8-4bb7-9fd8-1a02abf0441a"],"ceterms:requires":[{"@type":"ceterms:ConditionProfile","ceterms:description":{"en-US":"2000 hours of on-the-job-learning is completed in conjunction with 144 hours of related training and coaching for performance. Technical topics taught in the apprenticeship include ITIL 4 Foundation, ServiceNow implementation, and fundamentals of IT support (such as computer networking, operating systems, system administration, and basics of cybersecurity). Topics included in soft skills coaching are mindset for success, productivity/time management, SMART goal-setting, communications, emotional intelligence, teamwork \u0026 conflict management, critical thinking \u0026 problem solving, and more.\r\n\r\nThis basic apprenticeship program is designed for candidates with limited IT relevant training and experience. The courses and the curriculum is designed to build foundational competencies and support the acceleration beyond a one-year entry-level role."},"ceterms:targetLearningOpportunity":["https://credentialengineregistry.org/resources/ce-2ddd4ab4-2cfc-49c2-94a8-b74ef4b263d6"]}],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-3a51e45c-bca8-4bb7-9fd8-1a02abf0441a"],"ceterms:inLanguage":["en-US"],"ceterms:description":{"en-US":"2000 hours of on-the-job-learning is completed in conjunction with 144 hours of related training and coaching for performance. Technical topics taught in the apprenticeship include ITIL 4 Foundation, ServiceNow implementation, and fundamentals of IT support (such as computer networking, operating systems, system administration, and basics of cybersecurity). Topics included in soft skills coaching are mindset for success, productivity/time management, SMART goal-setting, communications, emotional intelligence, teamwork \u0026 conflict management, critical thinking \u0026 problem solving, and more.\r\n\r\nThis basic apprenticeship program is designed for candidates with limited IT relevant training and experience. The courses and the curriculum is designed to build foundational competencies and support the acceleration beyond a one-year entry-level role."},"ceterms:subjectWebpage":"https://newapprenticeship.com","ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=11.0101","ceterms:codedNotation":"11.0101","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Computer and Information Sciences, General."},"ceterms:targetNodeDescription":{"en-US":"A general program that focuses on computing, computer science, and information science and systems. Such programs are undifferentiated as to title and content and are not to be confused with specific programs in computer science, information science, or related support services."}}]}