{"@id":"https://credentialengineregistry.org/resources/ce-d6556c13-8641-47c3-9c5a-9fa84ba9a440","@type":"ceterms:Certificate","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-d6556c13-8641-47c3-9c5a-9fa84ba9a440","ceterms:name":{"en-US":"Certificate of Achievement in Customer Service Representative"},"ceterms:keyword":{"en-US":["Call Center","Customer Service Support","Teleservice Operation"]},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-4c8c722a-0874-4dcf-8f32-e84149624504"],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-4c8c722a-0874-4dcf-8f32-e84149624504"],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"This Certificate of Achievement is designed for students\nwho want a fast-track course of study that will enable\nthem to enter the job market with customer service skills\nand with a raised awareness and a reference for informa-\ntion on how an organization can deliver service excellence.\n\nPlease see the college Catalog for the most up-to-date description."},"ceterms:accreditedBy":["_:f5e2f37a-1f2d-4433-8c4c-fe1ab4617072"],"ceterms:dateEffective":"1901-01-01","ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.bls.gov/soc/","ceterms:targetNode":"https://www.onetonline.org/link/summary/43-2021.00","ceterms:codedNotation":"43-2021.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Telephone Operators"},"ceterms:targetNodeDescription":{"en-US":"Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls."}}],"ceterms:subjectWebpage":"https://www.elac.edu/Explore/Career-and-Academic-Pathways","ceterms:estimatedDuration":[{"@type":"ceterms:DurationProfile","ceterms:exactDuration":"P9M"}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=55","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=52.0411","ceterms:codedNotation":"52.0411","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Customer Service Support/Call Center/Teleservice Operation"},"ceterms:targetNodeDescription":{"en-US":"A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online.  Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval."}}]}