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This program will also provide you with training in The Power of the Guest Story; Guest Service Factoids; Exploring the Seven Elements; Authenticity: Keep It Real!; Intuition: Read the Need!; Empathy: Use Your Heart!;\nChampion: Be a Guest Hero!; Delight: Provide a Surprise!; Delivery: Follow Through!; Initiative:\nMake the Effort!; and The GOLD Elements.\nUpon successful completion of this program, you will earn the Certified Front Desk Representative\n(CFDR®) credential and the Certified Guest Service Professional (CGSP®)."},"ceterms:estimatedCost":[{"@type":"ceterms:CostProfile","ceterms:name":{"en-US":"Total Cost"},"ceterms:price":669.0,"ceterms:currency":"USD","ceterms:costDetails":"https://www.atlantic.edu","ceterms:description":{"en-US":"Estimated cost of credential learning opportunity or 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Includes instruction in hospitality industry principles; supplies purchasing, storage, and control; hotel and restaurant facilities design and planning; hospitality industry law; personnel management and labor relations; financial management; facilities management; marketing and sale promotion strategies; convention and event management; front desk operations; and applications to specific types of hotel, motel, and/or restaurant operations. Note: this program was re-instated after being deleted from CIP 2000; previously, it was coded as 52.0902."}}]}