{"@id":"https://credentialengineregistry.org/resources/ce-f418615b-1014-4aad-b2f7-c37c982ccdbc","@type":"ceterms:ApprenticeshipCertificate","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-f418615b-1014-4aad-b2f7-c37c982ccdbc","ceterms:name":{"en-US":"Help Desk Technician Apprenticeship Certificate"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-0bd9d306-ac02-495a-a6ef-2b5da7196d58"],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"Provides Technical Support with the following: Managing Helpdesk Service  Requests; Understanding Internal PC  Components; Log on Issues; Other Software; Configuring and Set-up of  Computers; Problem Determination and Resolution; Hardware Relocations; Performs PC Desktop/Laptop  Diagnostics/Repair; Troubleshooting basic PC  Problems; Knowledge of Internet  Operations and Management."},"ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://onetonline.org/link/summary/15-1232.00","ceterms:codedNotation":"15-1232.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Computer User Support Specialists"},"ceterms:targetNodeDescription":{"en-US":"Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems."}}],"ceterms:subjectWebpage":"https://apprenticely.org/","ceterms:estimatedDuration":[{"@type":"ceterms:DurationProfile","HasValue":true,"ceterms:exactDuration":"P1Y"}],"ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:learningDeliveryType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/Delivery","ceterms:targetNode":"deliveryType:BlendedDelivery","ceterms:frameworkName":{"en-US":"Delivery Type"},"ceterms:targetNodeName":{"en-US":"Blended Delivery"},"ceterms:targetNodeDescription":{"en-US":"Delivery includes significant levels of both in person and online."}}],"ceterms:instructionalProgramType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56","ceterms:targetNode":"https://nces.ed.gov/ipeds/cipcode/cipdetail.aspx?y=56\u0026cip=11.1006","ceterms:codedNotation":"11.1006","ceterms:frameworkName":{"en-US":"Classification of Instructional Programs"},"ceterms:targetNodeName":{"en-US":"Computer Support Specialist"},"ceterms:targetNodeDescription":{"en-US":"A program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. Includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service."}}]}