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You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365. \n\nIf you need more experience before you try to earn this certification, here are some suggestions:\n\n- Work as a Dynamics 365 functional consultant on one or more projects.\n- Work on a Dynamics 365 Customer Service implementation.\n- Join the community at [community.dynamics.com](https://community.dynamics.com/). \n- Take available learning paths on [Microsoft Learn](/training/browse/?expanded=dynamics-365\u0026products=dynamics-customer-service\u0026roles=functional-consultant\u0026resource_type=learning%20path).\n- Complete more hands-on practice.\n- Sign up for an instructor-led training course."},"ceterms:subjectWebpage":"https://learn.microsoft.com/en-us/certifications/d365-functional-consultant-customer-service","ceterms:credentialStatusType":{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://credreg.net/ctdl/terms/CredentialStatus","ceterms:targetNode":"credentialStat:Active","ceterms:frameworkName":{"en-US":"Credential Status"},"ceterms:targetNodeName":{"en-US":"Active"},"ceterms:targetNodeDescription":{"en-US":"Awards of the credential are ongoing."}},"ceterms:providesTransferValueFor":["https://credentialengineregistry.org/resources/ce-5c4731be-41af-42fe-9a55-fc79af9241e6"]}