{"@id":"https://credentialengineregistry.org/resources/ce-f9cab6fc-d574-404f-be87-84f5ee69561f","@type":"ceterms:Certification","@context":"https://credreg.net/ctdl/schema/context/json","ceterms:ctid":"ce-f9cab6fc-d574-404f-be87-84f5ee69561f","ceterms:name":{"en-US":"HDI Support Center Manager"},"ceterms:ownedBy":["https://credentialengineregistry.org/resources/ce-d30d6512-324d-4626-aaf0-717c759a4bcc"],"ceterms:offeredBy":["https://credentialengineregistry.org/resources/ce-d30d6512-324d-4626-aaf0-717c759a4bcc"],"ceterms:identifier":[{"@type":"ceterms:IdentifierValue","ceterms:identifierTypeName":{"en-US":"Source"},"ceterms:identifierValueCode":"Industry and Occupation codes derived from CareerOneStop's Certification Finder"}],"ceterms:inLanguage":["en"],"ceterms:description":{"en-US":"This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business."},"ceterms:industryType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.census.gov/naics/","ceterms:targetNode":"https://www.census.gov/naics/?input=541\u0026year=2022\u0026details=541","ceterms:codedNotation":"541","ceterms:frameworkName":{"en-US":"NAICS"},"ceterms:targetNodeName":{"en-US":"Professional, Scientific, and Technical Services"},"ceterms:targetNodeDescription":{"en-US":"Professional, Scientific, and Technical Services"}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.census.gov/naics/","ceterms:targetNode":"https://www.census.gov/naics/?input=5416\u0026year=2022\u0026details=5416","ceterms:codedNotation":"5416","ceterms:frameworkName":{"en-US":"NAICS"},"ceterms:targetNodeName":{"en-US":"Management, Scientific, and Technical Consulting Services"},"ceterms:targetNodeDescription":{"en-US":"Management, Scientific, and Technical Consulting Services"}}],"ceterms:occupationType":[{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/11-3021.00","ceterms:codedNotation":"11-3021.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Computer and Information Systems Managers"},"ceterms:targetNodeDescription":{"en-US":"Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://onetonline.org/link/summary/15-1232.00","ceterms:codedNotation":"15-1232.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Computer User Support Specialists"},"ceterms:targetNodeDescription":{"en-US":"Provide technical assistance to computer users. 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May plan, coordinate, and implement security measures to safeguard computer databases."}},{"@type":"ceterms:CredentialAlignmentObject","ceterms:framework":"https://www.onetcenter.org/taxonomy.html","ceterms:targetNode":"https://www.onetonline.org/link/summary/43-4051.00","ceterms:codedNotation":"43-4051.00","ceterms:frameworkName":{"en-US":"Standard Occupational Classification"},"ceterms:targetNodeName":{"en-US":"Customer Service Representatives"},"ceterms:targetNodeDescription":{"en-US":"Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. 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